In those shipments outside the EU with a customs fee, the buyer will be responsible for the payment of such rates and taxes that may be applicable.
Mayura.es will send the products requested according to the data provided when ordering, and does not take any responsibility when delivery could not be made as a result that the data supplied are inaccurate or incomplete.
Also, it does not take resposibility when delivery can not be done by absence of the recipient, or physical inability of delivery. Failed sending and its subsequent return costs will be borne by the customer.
In case of payment by transfer, delivery time will start from the reception of the bank transfer in our bank account corresponding to the payment of your order, or upon receipt of the bank proof of having made the income via electronic mail.
In any case, in any of the above payment methods, for logistics of the transport company, if this occurs after 14:00 hours the order will begin to count at 10:00 of the next working day.
In the event that at the time of receiving the package, this presented visible signs of deterioration or of having been opened, please check its contents before signing your reception conformity. If your order is damaged or incomplete, please use our returns form so we can send you a new article.
Mayura.es works to make you completely satisfied with your purchase and therefore gives you several methods to be able to return it. If you are in some of the cases described below is necessary to inform us your situation in a period up to 15 days after delivery of the product, so you can use any of the following means:
Calling to +34 959 550 511
Notifying it in the section "Contact" on this website.
Writing to email@example.com
You should inform us about the incidence, if you want us to send the same article again, if you want us to exchange it for another article or if you want to return it.
In general terms, there are 4 causes for returning orders or products:
1. Right of revocation:
Article 44 of the Law 7/1996 of 15 January, Management of the Retail Trade, gives customer the right to revocate the order requested within a period of 15 days from delivery, prior notification to mayura.es within that timeframe , with refund of the amount paid for that article.
The complete order, with all accessories and original packaging of products must be returned.
This right is not valid for products ordered specifically for the customer (custom articles, boots made to measure, accessories with a particular brand,...).
Any transport or administrative cost or any other expenditure generated as a result of a cancellation will be assumed by the customer.
2. Return for changing the size:
In mayura.es we want you to enjoy your boots as soon as possible, that´s why we strongly recommend paying special attention to the measurement of your foot and the size chosen to avoid mistakes, returns and unnecessary delays.
Mayura.es offers the first return for changing the size FREE of charge in Iberian Peninsula, Balearic Islands, Canary Islands, Ceuta, Melilla and Europe (zone 1). Refer to table in the section of delivery and deadlines.
3. Return for faults produced in the transport or error/faults produced in the shipping:
If at the time of delivery it can be seen in a visible and clear way, without manipulating shipping packaging or the product, that the package has faults caused by damage in transit or it can be seen in the same way, an error or fault in the goods, the customer must write it in the delivery note of the carrier and check the goods in the carrier´s presence.
Please do not sign the delivery note until you have indicated the faults found. You must then notify it to mayura.es (via email to firstname.lastname@example.org), or through the contact section of this website in the folowing 24 hours after delivery to be able to return the product or products concerned and thereby to replace it with a new one or to refund the amount paid.
4. Return for faulty article (guarantee):
All products sold by mayura.es have a guarantee period of two years from the invoice date to be repaired or replaced by one equal under the Law 23/2003 of July 10, Guarantees on the Sale of Consumer Goods.
If the article is returned as a result of a quality or manufacturing fault by which mayura.es is responsible for, we will automatically refund the full amount within a period of 10 working days. The refund will be automatically done to the bank account specified by the customer, depending on the method of payment used by the customer.
No product will be accepted with defects by misuse.
Important: The deadlines for receiving these communications for return are limited. 24 hours from delivery for transit damage or errors in shipment; 15 days from delivery for the right of revocation; 2 years from the date of invoice to exercise the warranty.
REIMBURSEMENT OF AN ONLINE PURCHASE
The refund will be made as soon as we receive your return in our warehouse (this can take up to 15 days). Once the refund has been made, we will send you an email with a confirmation of the refund. If more than 14 days have passed and you have not received the refund in your account, please use this confirmation to submit it to your bank so that they can help you to speed up the process.